Privacy Policy

1. Introduction and Scope

axl77 ("we", "us", "our") operates the online gaming platform accessible at https://axl77.cam. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all registered players, visitors, and any individual whose personal data is processed in connection with axl77 services.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your relationship with the axl77 platform. Our services are directed exclusively at residents of Indonesia who are aged 21 or above. We do not knowingly collect personal data from individuals under 21 years of age; if we discover that a minor has submitted personal data, we will delete that data immediately and close the associated account.

We are committed to handling your personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. If you have questions about how we handle your information, contact our Data Protection team at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register for an axl77 account or interact with our platform, you provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and nationality as shown on your government-issued Indonesian KTP or passport.
• Contact Data: Email address, mobile phone number, and residential address in Indonesia.
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history on the platform.
• Verification Data: Copies of identity documents and selfie photographs submitted for Know Your Customer (KYC) verification.
• Communications Data: The content of messages sent to our customer support team via live chat, email, WhatsApp, or in-app messaging.
• Preference Data: Your selected account settings, preferred language, notification preferences, and responsible gaming limit settings.

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical information:

• Device and Browser Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, bets placed, session duration, click-stream data, and features accessed.
• Location Data: Approximate geographic location derived from your IP address, used to verify Indonesian residency and comply with geographic access restrictions.
• Cookie Data: Session cookies and persistent cookies as detailed in Section 8 of this policy.

2.3 Information from Third Parties

We may receive personal data about you from third parties including identity verification service providers conducting KYC checks, fraud prevention agencies and industry blacklists, payment processors and financial institutions confirming transaction legitimacy, and analytics providers that supply aggregated, anonymised usage statistics.

3. How We Use Your Information

axl77 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each:

We do not use automated decision-making or profiling that produces legal or similarly significant effects without human review. If we change the purpose for which we process your data, we will notify you and seek your consent where required.

4. Sharing and Disclosure of Your Information

4.1 Authorised Service Providers

We may share your personal data with carefully selected third-party service providers who assist us in operating the axl77 platform. These include identity and KYC verification providers, payment processing partners, fraud detection and anti-money laundering (AML) screening services, cloud hosting and data storage providers, customer communication platform providers, and analytics and platform monitoring services. All service providers are bound by contractual obligations to process your data only on our instructions, maintain adequate security measures, and never use your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your personal data to government authorities, law enforcement bodies, or regulatory agencies when we are legally required to do so, or when we believe in good faith that such disclosure is necessary to prevent fraud, protect the rights and safety of axl77, our players, or the public, or comply with a lawful request, court order, or legal process.

4.3 Business Transfers

In the event that axl77 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified via prominent notice on the platform or via email of any such change and any changes to this Privacy Policy that may result.

4.4 What We Do Not Do

We do not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. We do not share your financial details with other players. We do not use your gaming history to build advertising profiles for external platforms.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Our standard retention periods are:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years after account closure, in compliance with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documentation: Retained for the duration of the account relationship plus 5 years post-closure.
• Customer support communications: Retained for 3 years from the date of last communication.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Technical and usage logs: Retained for up to 24 months for security analysis and platform improvement purposes.

When retention periods expire, we securely delete or anonymise your personal data so it can no longer be associated with you. Anonymised statistical data may be retained indefinitely for research and analytics purposes.

6. Your Privacy Rights

As an axl77 player, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected] or through the live chat function in your account. We will respond to verified requests within 30 days.

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you and information about how we process it. We will provide this in a commonly used electronic format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as changes to your legal name) may require submission of supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. This right is subject to our legal retention obligations—we cannot delete data we are required by law to keep.

6.4 Right to Data Portability

Where we process your data by automated means based on your consent or for contract performance, you have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

6.5 Right to Object and Restrict Processing

You may object to processing of your personal data for direct marketing purposes at any time, with absolute effect. You may also request restriction of processing where you contest the accuracy of your data, object to processing on the basis of legitimate interests (pending our review), or where processing is unlawful but you prefer restriction to erasure.

6.6 Right to Withdraw Consent

Where we rely on your consent to process your personal data (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Security

axl77 takes the security of your personal data seriously. We have implemented comprehensive technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including financial records and identity documents
• Role-based access controls ensuring only authorised personnel can access specific categories of personal data
• Multi-factor authentication for all internal system access
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Intrusion detection systems and 24/7 security monitoring
• Strict data minimisation practices and need-to-know access policies
• Staff training on data protection and information security protocols

Despite our best efforts, no system is entirely immune to security risks. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware, in accordance with applicable breach notification obligations.

8. Cookies and Tracking Technologies

8.1 What Cookies We Use

axl77 uses the following categories of cookies and similar technologies on our platform:

• Strictly Necessary Cookies: Essential for the platform to function. They enable account login sessions, maintain security tokens, and remember your session state. These cannot be disabled without breaking core functionality.
• Performance and Analytics Cookies: Help us understand how players interact with the platform by collecting anonymised usage data such as pages visited, time spent, and error messages encountered. This information is used solely to improve our services.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits you have set, and notification preferences, so you do not have to re-enter them each visit.

We do not use advertising cookies, behavioural tracking cookies, or any cookie that shares your data with third-party advertising networks. Most web browsers allow you to control cookies through their settings. Disabling cookies may affect some platform functionality.

8.2 Local Storage

We may use browser local storage to store non-sensitive preference data such as your chosen interface settings. This data remains on your device and is not transmitted to our servers unless required for service delivery.

9. International Data Transfers

axl77 primarily processes data within its operational jurisdiction. Where data is transferred to service providers located outside Indonesia, we ensure appropriate safeguards are in place, including data processing agreements that impose equivalent data protection standards. We require all international service providers to implement technical and organisational measures at least as protective as those we apply internally. We do not transfer your personal data to countries that lack adequate data protection frameworks without ensuring appropriate contractual protections are in place.

10. Children and Minors

The axl77 platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has submitted personal data to axl77, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will take immediate steps to verify the report, close any associated account, and permanently delete all personal data relating to the minor. We take underage gambling extremely seriously and operate a zero-tolerance policy in this regard.

11. Responsible Gaming and Data Processing

As part of our commitment to responsible gaming, axl77 processes certain data specifically to protect players from harm. This includes monitoring for indicators of problem gambling behavior, enforcing deposit limits, loss limits, and session time limits set by players, operating self-exclusion programs, and verifying compliance with cooling-off periods. This processing is carried out on the basis of our legal obligations and legitimate interests in protecting player welfare. Players who have self-excluded are added to an internal exclusion register, and their personal data is retained for the minimum period required to enforce the exclusion, even after the account is closed. For full details on our responsible gaming tools, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

axl77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the platform and, where we hold your email address, by sending you an email notification. The "Effective Date" at the top of this policy indicates when the current version came into force. We encourage you to review this policy periodically. Your continued use of the axl77 platform after the effective date of any revised policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using our services and contact us to close your account.

13. Contact Us and Data Subject Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us using the following details. Our Data Protection team is dedicated to addressing your inquiries promptly and professionally.

• Email: [email protected] — responses within 24 hours for general queries; up to 30 days for formal data subject requests
• Live Chat: Available 24/7 on the axl77 platform for immediate assistance
• WhatsApp Support: +62 812 3456 7890 — available 24/7
• In-App Messaging: Accessible from your account dashboard at any time

When submitting a formal data subject request (access, erasure, portability, etc.), please include your registered email address, account username, and a description of your request. We may need to verify your identity before processing the request to protect against unauthorised access to your personal data.